servicenomics

Platform Core Knowledge Factory

Upload, extract, review, release, and publish grounded support knowledge.

IDLE V0.4

Source Intake

TXT/MD/CSV/JSON extract now; PDF/DOCX/images queue parser work.

Source Queue

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Causal Service Knowledge Graph

Build and trace Asset -> Symptom -> Cause -> Action -> Part -> Outcome evidence paths.

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FSM Evidence Promotion Gate

Score field-derived resolution candidates before reviewer sign-off. Field learning remains evidence, not published truth.

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Extraction Pipeline

TXT/MD/CSV/JSON extract immediately; PDF/DOCX/images wait for parser/OCR adapters.

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Parser / OCR Worker

Create worker jobs for uploaded manuals, diagrams and scanned pages. Results stay review-only.

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Artifact Review

Attach page/table/diagram/OCR artifacts from a parser worker and review source traceability.

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Candidate Review

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Release Candidates

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Published Knowledge

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Published Retrieval

Test grounded retrieval against approved/published knowledge only.

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Answer Trace / Evidence Pack

Build an auditable chain from query to retrieval, source artifacts, answer, evaluation and release boundary.

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Reviewer Sign-Off Gates

Route an answer trace to senior technician or service engineering review before release candidate readiness.

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Release Candidate Builder

Package approved answer-trace sign-offs into a release candidate evidence pack without publishing it.

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Feedback Loop

Capture whether retrieved knowledge helped, or where a reviewed knowledge gap is needed.

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Candidate Generation

Promote gaps and improvement signals into draft candidates and review tasks. Nothing is published here.

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Quality Evaluation

Run groundedness, citation, safety, no-answer and field-learning checks before runtime use.

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Service Resolution Benchmark

Run curated regression packs against real answer behavior before a knowledge release reaches SOS, TDC or Careline.

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Run Log

Ready.